Privacy policy

This policy explains how Sellzumi handles information about merchants who use Sellzumi, and about shoppers who buy from stores built on Sellzumi.

Each merchant decides how to use their own customers' information. For questions about a specific store, contact that store directly.

Account details: your name, email address, phone number, and password when you create an account.

Store details: your store name, branding, domain, products, settings, and the order information your store receives, such as customer names, phone numbers, delivery addresses, and what they bought.

Billing details: the plan you choose, your invoices, and payment references such as transaction IDs and sender numbers. Online card and wallet payments are handled by the payment gateway, and we do not store full card numbers.

Technical details: basic information like your browser, device, and pages visited, which helps us keep Sellzumi secure and working well.

We use information to run your account and store, process orders and payments, send invoices and important notices, provide support, prevent fraud and abuse, and improve Sellzumi.

We do not sell your personal information.

To provide Sellzumi we share only the information needed with trusted services, such as payment gateways, courier companies, SMS and email providers, hosting providers, and AI providers that power product generation.

When a merchant connects tools like Google Tag Manager, Meta Pixel, or Google Sheets, information from their store is shared with those tools under the merchant's control.

We use cookies that are needed to keep you signed in and to remember which store you are working on. Stores may also use analytics or marketing cookies if the merchant turns those tools on.

On the Sellzumi website and dashboard we use Google Analytics and Umami to understand which pages are visited and how people sign up. We never send them your store's orders or your customers' details. These tools never run on merchant stores.

We keep information for as long as your account is active and as needed to provide Sellzumi, meet legal and accounting requirements, and resolve disputes. When it is no longer needed, we delete or anonymize it.

We use reasonable technical and organizational measures to protect information, including encrypted connections. No system is perfectly secure, so we also ask you to keep your password private.

You can view and update most of your account and store information from your dashboard. You can also ask us to access, correct, or delete your personal information, and we will help where the law allows.

We may update this policy from time to time. When we make important changes, we will let you know, and the date at the top of this page will change.