Refund policy

When a plan includes a free trial, you are not charged during the trial. Your first invoice is due when the trial ends, so you can decide before you pay.

Plans are paid in advance for each billing period. Once a billing period has started, the fee for that period is not refundable, including when you stop using Sellzumi part way through.

Some plans include a one-time setup fee. Setup fees are not refundable once your store has been set up.

If you pay the same invoice twice, pay the wrong amount, or are charged because of an error on our side, contact us with the transaction details. After we confirm the payment, we refund the extra amount to the original payment method, usually within 7 to 10 working days.

This policy covers payments to Sellzumi only. If you bought something from a store built on Sellzumi, that store's own return and refund policy applies. Please contact the store directly.